Your questions, answered.
Find answers about pickup, flight changes, waiting, child seats, luggage, payments and return transfers in Paris.
Where will my driver meet me?+
Your English-speaking driver meets you in the public arrivals hall after baggage collection, with a sign bearing the lead passenger’s name. For hotel departures, meet at the hotel entrance. The team shares the exact meeting instructions before your transfer.
Is airport parking included?+
Yes. Airport parking for the booked service and included waiting time is already part of your confirmed price. You do not pay a separate parking ticket to your driver for this service.
What happens if my flight is delayed?+
Add your flight number when booking so our team can check your arrival. If your plans change, contact us as soon as possible.
Will my driver speak English?+
Yes. An English-speaking driver is included in every vehicle category, for both airport arrivals and hotel departures. Contact us before booking if you need another language.
Is the price fixed?+
Yes. Your airport–hotel price is shown before booking. It includes your private vehicle, English-speaking driver, personal welcome, airport parking and selected extras. If you change the journey before booking, the total is recalculated.
How long will my driver wait?+
Your included waiting time is shown before booking and starts at the booked pickup time. Allow for passport control and baggage collection when choosing that time. Contact the team about a flight delay or additional waiting; any extra service must be agreed in advance.
Can I book a child seat or a van?+
Yes. Add child seats in the booking details, and choose a van for groups of up to seven. Children count toward the passenger capacity.
Can I book a return transfer?+
Yes. Select Round trip when checking your price and choose your return date and time. Each journey appears in your confirmation.
Can I cancel my transfer?+
The cancellation policy is shown before payment. Contact our team with your booking reference to request a cancellation.
Do you serve Disneyland Paris and operate at night?+
We serve hotels around Disneyland Paris from CDG and Orly, and the return journeys. Enter your hotel’s street address, not the park entrance. Any night supplement is included in the total before payment.
Can I contact my driver on WhatsApp?+
When a driver is assigned, you receive their contact details by email. You can also find them using Manage booking.
Your address. Your time. Your ride.
Plan the journey that fits your stay.