TRAVEL WELL PREPARED

Flight changes and transfer pickup.

Know what to do if your flight number, arrival time or airport changes before your transfer.

Parisian taxi by the Seine
01

A flight number helps the team

Add your final arriving flight number when booking. The team can use it to check arrival information. This version does not automatically change pickup times from a live flight feed, so notify the team when you learn about a disruption.

02

Send the new details, not only the delay

If you are moved to another flight, share its number, arrival airport, expected arrival time and your booking reference. A change from CDG to Orly changes the journey itself and needs confirmation from the team; it is not just a later pickup.

03

One confirmed price, parking included

The price is calculated from your road distance, vehicle category and selected options, with a minimum per transfer. Your English-speaking driver, personal welcome and airport parking for the included service are part of the displayed total. A change of itinerary or waiting beyond the included allowance must be agreed with the team.

Useful to know.

Does my pickup move automatically?+

No automatic flight feed is connected at present. Contact the team to confirm revised arrangements.

Can I choose my own hotel?+

Yes. Enter its exact street address in the pickup or destination field and select a search result. The other end of the journey must be CDG or Orly. If a hotel name is not found, search its street address.

Before you confirm

Cancel at least 24 hours before pickup for a full refund. For later cancellations, contact our team.

Read the cancellation policy

Keep planning your stay.

Travel guides

Ready when you are.

Enter your airport and hotel address to see your confirmed price.

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